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Confluence Network

Tell us what you’re working through.

You do not need to know exactly what kind of help you need. Maybe a decision keeps getting stuck. A new initiative is not coming together. Teams are pulling in different directions. Or something important is changing and you are not yet sure what it means for the organization.

That is where we start.

Confluence Network shapes the work around what you are trying to understand, decide, or move forward.

What working with Confluence can look like

  • Building a scalable microcredential and learner-record ecosystem. Helping a community college connect employer needs, credential design, learning and employment record infrastructure, employment pathways, outcome measurement, and the internal capacity to manage and scale the work.
  • Developing an AI strategy through a job-embedded program. Supporting a university as it partners with a local employer to align academic goals, workforce relevance, governance, student support, and learning from implementation.
  • Improving and scaling student mentoring. Designing and facilitating a community of practice where mentors and program leaders learn from experience, strengthen their practice, and inform program decisions.
  • Researching AI investment and adoption. Conducting grant-funded research into how higher education institutions invest in, govern, and adopt AI—and what those choices mean for their people, practices, infrastructure, and capacity.
  • Establishing more inclusive technology-procurement governance. Helping a community college system broaden participation in technology decisions, strengthen understanding and support for selected tools, and reduce duplicative spending.
  • Redesigning university leadership and support. Helping an institution rethink its leadership team, staffing model, governance, and support structures by clarifying roles, decision rights, relationships, and dependencies.
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Ways the work can take shape

A focused question

A short engagement can help a group understand an issue, make a decision, or create a credible path forward.

This might include a facilitated leadership session, readiness assessment, stakeholder discovery, executive briefing, or focused design process.

A complex initiative

A deeper, multi-session engagement can bring the right people together to understand the system, make choices, and design coordinated action.

This might include AI adoption, organizational strategy, initiative prioritization, governance design, organizational redesign, or a community of practice.

Change that unfolds over time

An ongoing partnership can provide continuity when the challenge is evolving across discovery, decisions, implementation, and learning.

This might include a transformation initiative, innovation network, multi-stakeholder collaboration, or longer-term advisory and facilitation support.

Core capabilities

Each engagement combines the capabilities needed to help your organization understand, decide, change, or build.

Mixed-methods research and sensemaking

Bring evidence and lived experience together through interviews, surveys, document and data review, and facilitated inquiry. Synthesize patterns and differences so people can interpret findings and use them to guide action.

Organizational capacity and readiness

Surface recurring strengths, pressure points, and differences in perspective so plans reflect current conditions rather than assumptions. Identify the capacities and conditions that can support the work.

Strategy design and prioritization

Help leaders and cross-functional groups define the question, develop options, examine tradeoffs, and create a credible path forward with clear priorities and commitments.

Governance, decisions, and coordination

Clarify decision rights, roles, participation, and accountability. Design ways for people to coordinate across boundaries and connect strategic choices with day-to-day work.

Systems initiatives and ecosystem mapping

Make relationships among people, initiatives, technology, policies, and partners visible. Identify dependencies, gaps, and opportunities so decisions account for the wider system.

Learning systems and capacity building

Build communities of practice, reflection, feedback, and knowledge-sharing into the work. Help organizations turn experience into practices and capabilities they can continue to use and adapt.

We apply these capabilities to institutional strategy and effectiveness, educational model and curriculum change, digital transformation, student success, and collaboration across institutions and sectors.

Help shape the Confluence Capacity Assessment

Confluence Network is developing a practical assessment to help organizations understand their capacity to navigate complex change.

The assessment is designed to surface a profile that can help an organization identify recurring strengths to build from, areas where capacity may be uneven or constrained, and differences in how people across the organization experience the work.

We are inviting a small number of higher education institutions, systems, and organizational units to participate as early pilot partners. Pilot partners would:

  • Invite people from different parts of the organization to complete the assessment.
  • Receive a facilitated profile of organizational strengths, possible pressure points, and differences in perspective.
  • Use the findings to identify questions, opportunities, and possible areas for development.
  • Help us learn where the assessment is clear and useful—and where its questions, process, or reporting need improvement.

At this stage, the Confluence Capacity Assessment is a developmental tool. It is not yet a validated measure, institutional benchmark, certification, audit, or rating. Pilot results are intended to support organizational learning and improve the assessment—not to rank or compare institutions.

Each pilot will be designed around a clearly defined organization or unit, with agreed expectations for confidentiality, data use, and participation. The organization retains ownership of its interpretation, decisions, and next steps.

If your institution is navigating significant change and would value a structured view of the capacities supporting that work, we would welcome a conversation.

Explore a pilot partnership

Complex work rarely stays inside one team.

Confluence Network works with goal-oriented groups whose success depends on connecting expertise and coordinating change. That group may be a team, department, organization, network, or ecosystem.

Partners include higher education institutions, associations, foundations, mission-driven nonprofits, education-technology companies, and cross-functional teams within larger organizations.

Common sponsors include leaders in technology, academic affairs, student experience, strategy, programs, and organizational change.

Designed with you

Confluence Network brings structure, facilitation, and an outside perspective. Your organization brings the knowledge, context, authority, and relationships needed to make the work real.

We shape the engagement around what you are trying to understand, decide, change, or build, and adapt as new understanding emerges. Your organization retains responsibility for interpreting findings, making decisions, taking action, and owning the work and its outcomes.

Speaking and workshops

Kathe Pelletier is available for speaking engagements, conference sessions, leadership conversations, and interactive workshops. Each engagement is shaped around the audience, context, and questions people are working through.

Possible topics include:

  • Building organizational capacity to navigate complex change
  • Using strategic foresight to guide digital transformation and strengthen institutional resilience
  • Moving higher education from AI experimentation to thoughtful strategy, investment, governance, adoption, and capacity
  • Building microcredential and learning and employment record ecosystems that connect learning, workforce needs, and opportunity
  • Using human-centered and appreciative approaches to design innovation and change that people can shape, use, and sustain
  • Making governance and technology decisions more inclusive and actionable
  • Learning and adapting from what is already strong: appreciative approaches to organizational learning and change
  • Using communities of practice to spread knowledge, improve practice, and scale what works

Workshops can be organized around a live organizational question. They begin with what people value and what is already working, while helping participants examine change, learn together, and identify practical ways forward.

Discuss a speaking or workshop engagement

Start with a conversation.

Tell us what matters now, what is getting in the way, and what you would like to be different. We will help you think about a useful place to begin.

Schedule a conversation